CorsoCare Hospice
Clinical Manager
Hybrid Role: Office in Milford

At CorsoCare we offer:
Employee First Benefits:
• Competitive compensation
• Continued Growth and Education from training, supportive leadership, and collaboration
• Community based visits
• A company provided tablet and smart phone with 24/7/365 IT support
• Dedicated schedulers to support flexible scheduling options
• Generous PTO/Holiday (23 days first year)
• Mileage reimbursement
• Tuition reimbursement
• Pet Insurance

Employee First Culture - YOU BELONG, YOU MATTER!
• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction

Position Summary:

The Clinical Manager reports to the Administrator and assists in the direction and coordination of all activities of the Agency including patient care service or personnel as designated by the Governing Body. The Clinical Manager may act on behalf of the Agency Administrator’s absence. The Clinical Manager is readily available through the Agency’s office, during hours of operation to advise the members of the staff. The Clinical Manager has primary responsibility for planning, implementing, and evaluating nursing and other skilled clinical services through systematic assessment of caseload and optimum utilization of personnel. The Clinical Manager is an exempt position.

Required Experience for Clinical Manager:

• Currently licensed Nurse Practitioner or Registered Nurse in the State of Michigan with at least 1-year experience in Hospice care.
• CPR certification preferred but not required.
• Current driver’s license with current automobile insurance and must have reliable transportation.
• Must have current TB, Chest X-ray, or Skin Test (within last 12 months).
• Ability to deal effectively with stress.
• Excellent communication skills.
• Compliant with accepted professional standards and practices.
• Self-directed with the ability to work with little supervision.
• Avid team player.
• Consistently maintains a positive attitude which promotes team and optimal performance.

Accountability for Clinical Manager:

• Accountable for identifying comprehensive needs and recommends appropriate changes in staffing, budgets, policies, or programs to meet those needs. Adheres to privacy and security standards provided by all federal, state, and local authorities of the Health Insurance Portability and Accountability Act (HIPPA) and other applicable laws.
• Accountable to oversee maintenance of accurate record system, evaluates effectiveness of programs and recommends appropriate modifications.
• Accountable to making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring that patient needs are continually assessed, and assuring the development, implementation, and updates of the individualized plan of care.
• Participates in the development of appropriate personnel policies and procedures designed to attract, retain, and motivate each staff member.
• Promotes a positive and effective system of communication throughout the Agency.
• Maintains and enhances professional expertise through education/organizational activities
• Participates in short- and long-range planning based on Agency goals and objectives.
• Directs activities and evaluates effectiveness.
• Reports cases of possible abuse, neglect, fraud, noncompliance, and exploitation to the Compliance Officer, Administrator or Designee immediately.

Responsibility of Clinical Manager:

• Rotates Administrative on call responsibilities acting as oversight of all clinical practices outside of business hours.

• Provides oversight of all patient care services and personnel. Oversight must include the following:
  • Assigning personnel to patient assignments
  • Coordinating patient care
  • Coordinating referrals
  • Assuring that patient needs are continually assessed
  • Assuring the development, implementation, and updates of the individualized plan of care
  • Evaluation of performance of clinical staff.
• Provides guidance and counseling to clinical personnel to assist them in continually improving all aspects of Hospice services provided by the agency.
• Monitors agency for compliance with all applicable laws, regulatory requirements, standards of practice, accreditation standards and policies and procedures.
• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
• Responsible for assuring communications and integrating orders among all physicians to avoid duplicate or contradictory orders by (a) assuring communication with all physicians involved in the plan of care, and (b) integrating orders from all physicians involved in the plan of care to assure the coordination of all services and interventions provided to the patient.
• Participates in the development and review of administrative policies and procedures relating to the Hospice Clinical Personnel to determine if current methods provide the means for the staff to carry out their responsibilities and achieve projected goals.
• Directs the implementation of approved work methods and procedures that reflects elements essential to rendering high quality care.
• Participates in the ongoing clinical record review and quarterly Quality Improvement (QI) record review program.
• Establishes staffing patterns, which reflects the quality and quantity of various personnel necessary to plan and provide the care rendered to patients and families. Participates in the development of appropriate personnel procedures designed to attract, retain, and motivate such staff.
• Conduct care coordination of all disciplines and promotes effective system of communication.
• Participates in Agency QAPI program, on which effectiveness relies on involving the contribution of all skilled professional staff for their input and personal investment in the implementation of the program. Skilled professional staff, regardless of whether the staff is a direct employee of the agency or under arrangement, are expected to contribute to all phases of the QAPI program.
• Will accurately evaluate the medical necessity of ordered care and communicate appropriately with the physician and with Agency management regarding the medical necessity for care ordered for an individual patient which is a basic Agency expectation and an essential job function for all skilled care personnel.
• Encouraging and assisting personnel to continue self-improvement through formal education, educational meetings, in-services, seminars/teleconferences, and actively participate in professional and related organizations.
• Reports timely cases of possible abuse, neglect and exploitation to the Administrator or Designee.
• May perform if needed the job responsibilities and duties outlined in the staff/case manager nursing job. May perform as on call RNCM if needed, visiting patients as required.
• Acts as alternate to the Administrator in his/her absence as designated.
  • Performs other duties as assigned by the Administrator.
• Assists the Agency Administrator in selection, orientation, direction, and evaluation of new hires.
• Coordinate with Agency Scheduler to ensure that visits are equally and appropriately distributed among field staff. Ensure that proper coverage and visit frequency are achieved.
• Communicate with client and family with issues and complaints that involve Agency field staff.
• Coordinate and provides support with the accounting department to ensure that billing is accurately, efficiently, and appropriately performed per the Agency’s policy and regulation.
• Coordinate timely locking of HIS data with accuracy and assure that transmissions are submitted/locked within the time frame required by CMS.
• Maintains a clean, neat working area. Ensures that patient records are reviewed and completed on time.
• Supervises HHA, LPN, RNCM, SW and SC and other ancillary Hospice Workers.
• Attend and participate in staff education and Agency committee meetings as appropriate.
• Maintain OSHA and Infection Control per policy.

Skills for Success:

• Building strong relationships, 1440 Care Standards.
• Making good and timely decisions.
• Taking on new challenges with a sense of urgency.
• Working efficiently and effectively and continuously improves.
• Working well with others to meet shared goals.
• Communicating clearly and frequently.
• Relating openly and honestly with diverse group of people.
• Rebounding quickly from setbacks.
• Stepping up to address difficult issues, saying what needs to be said.
• Gaining the confidence and trust in others.
• Using feedback and personal reflection to gain personal insight into strengths and weaknesses.
• Being flexible and approachable.

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