CorsoCare Home Health & Hospice
Job Title Clinical Manager
Job Status: Full-Time
Coverage Area: Grand Rapids

At CorsoCare we offer:
Employee First Benefits:
• Competitive compensation
• Continued Growth and Education from training, supportive leadership, and collaboration
• Community based visits
• A company provided tablet and smart phone with 24/7/365 IT support
• Dedicated schedulers to support flexible scheduling options
• Generous PTO/Holiday (23 days first year)
• Mileage reimbursement
• Tuition reimbursement
• Pet Insurance

Employee First Culture - YOU BELONG, YOU MATTER!
• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction

Position Summary:

The Clinical Manager reports to the Administrator and assists in the direction and coordination of all activities of the Agency including patient care service or personnel as designated by the Governing Body. The Clinical Manager may act on behalf of the Agency Administrator’s absence. The Clinical Manager is readily available through the Agency’s office, during hours of operation to advise the members of the staff. The Clinical Manager has primary responsibility for planning, implementing, and evaluating nursing and other skilled clinical services through systematic assessment of caseload and optimum utilization of personnel. The Clinical Manager is an exempt position.

Required Experience for Clinical Manager:

• Currently licensed Nurse Practitioner or Registered Nurse in the State of Michigan with at least 1-year experience in Hospice care.
• CPR certification preferred but not required.
• Current driver’s license with current automobile insurance and must have reliable transportation.
• Ability to deal effectively with stress.
• Excellent communication skills.
• Compliant with accepted professional standards and practices.
• Self-directed with the ability to work with little supervision.
• Avid team player.
• Consistently maintains a positive attitude which promotes team and optimal performance.

Accountability for Clinical Manager:

• Accountable for identifying comprehensive needs and recommends appropriate changes in staffing, budgets, policies, or programs to meet those needs. Adheres to privacy and security standards provided by all federal, state, and local authorities of the Health Insurance Portability and Accountability Act (HIPPA) and other applicable laws.
• Accountable to oversee maintenance of accurate record system, evaluates effectiveness of programs and recommends appropriate modifications.
• Accountable to making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring that patient needs are continually assessed, and assuring the development, implementation, and updates of the individualized plan of care.
• Participates in the development of appropriate personnel policies and procedures designed to attract, retain, and motivate each staff member.
• Promotes a positive and effective system of communication throughout the Agency.
• Maintains and enhances professional expertise through education/organizational activities
• Participates in short- and long-range planning based on Agency goals and objectives.
• Directs activities and evaluates effectiveness.
• Reports cases of possible abuse, neglect, fraud, noncompliance, and exploitation to the Compliance Officer, Administrator or Designee immediately.

Must be comfortable traveling to our home office in Milford for training (2-4 weeks) and then 1-2 times a week for Leadership meetings

Responsibility of Clinical Manager:

• Rotates Administrative on call responsibilities acting as oversight of all clinical practices outside of business hours.

• Provides oversight of all patient care services and personnel. Oversight must include the following:
  • Assigning personnel to patient assignments
  • Coordinating patient care
  • Coordinating referrals
  • Assuring that patient needs are continually assessed
  • Assuring the development, implementation, and updates of the individualized plan of care
  • Evaluation of performance of clinical staff.
• Provides guidance and counseling to clinical personnel to assist them in continually improving all aspects of Hospice services provided by the agency.
• Monitors agency for compliance with all applicable laws, regulatory requirements, standards of practice, accreditation standards and policies and procedures.
• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
• Responsible for assuring communications and integrating orders among all physicians to avoid duplicate or contradictory orders by (a) assuring communication with all physicians involved in the plan of care, and (b) integrating orders from all physicians involved in the plan of care to assure the coordination of all services and interventions provided to the patient.
• Participates in the development and review of administrative policies and procedures relating to the Hospice Clinical Personnel to determine if current methods provide the means for the staff to carry out their responsibilities and achieve projected goals.
• Directs the implementation of approved work methods and procedures that reflects elements essential to rendering high quality care.
• Participates in the ongoing clinical record review and quarterly Quality Improvement (QI) record review program.
• Conduct care coordination of all disciplines and promotes effective system of communication.
• Participates in Agency QAPI program
• Will accurately evaluate the medical necessity of ordered care and communicate appropriately with the physician and with Agency management regarding the medical necessity for care ordered for an individual patient which is a basic Agency expectation and an essential job function for all skilled care personnel.
• Encouraging and assisting personnel to continue self-improvement through formal education, educational meetings, in-services, seminars/teleconferences, and actively participate in professional and related organizations.
• Reports timely cases of possible abuse, neglect and exploitation to the Administrator or Designee.
• May perform if needed the job responsibilities and duties outlined in the staff/case manager nursing job. May perform as on call RNCM if needed, visiting patients as required.
• Acts as alternate to the Administrator in his/her absence as designated.
  • Performs other duties as assigned by the Administrator.
• Assists the Agency Administrator in selection, orientation, direction, and evaluation of new hires.
• Coordinate with Agency Scheduler to ensure that visits are equally and appropriately distributed among field staff. Ensure that proper coverage and visit frequency are achieved.
• Communicate with client and family with issues and complaints that involve Agency field staff.
• Coordinate and provides support with the accounting department to ensure that billing is accurately, efficiently, and appropriately performed per the Agency’s policy and regulation.
• Coordinate timely locking of HIS data with accuracy and assure that transmissions are submitted/locked within the time frame required by CMS.
• Supervises HHA, LPN, RNCM, SW and SC and other ancillary Hospice Workers.
• Attend and participate in staff education and Agency committee meetings as appropriate.
• Maintain OSHA and Infection Control per policy.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

#CORRN