Scheduling Coordinator
CorsoCare Personal Care at Home

Full-Time, Monday-Friday 9am-5pm + occasional on-call

Coverage: Grand Rapids / Kalamazoo / Lansing field coverage as needed

Position Summary:
The Scheduling Coordinator oversees staff scheduling, payroll support, and client care coordination to ensure high-quality services. This role manages onboarding and training, maintains compliance with state requirements, and supports employee development while fostering a positive team culture.

Required Experience for Staffing and Scheduling Coordinator:
•Minimum of 2 years of leadership experience in a healthcare environment
•Experience with leading staff/client scheduling
•Proficiency with technology such as AlayaCare, Microsoft Office, and Vonage (preferred)
•Strong attention to detail
•Reliable transportation

Accountabilities for Scheduling Coordinator:
•Demonstrate and model company culture and values – safety, common beliefs, and a culture of feedback
•Create, maintain, and manage staff schedules utilizing scheduling software
•Evaluate staff and make hiring or termination recommendations; manage and motivate staff to provide quality service
•Participate in interviews and onboard/train new employees; maintain all appropriate records of training for new and existing staff
•Ensure all new hires enroll in Relias, receive their learning plans, and complete all State regulatory training by mandatory deadlines
•Accurately approve and process bi-weekly payroll for all staff within the assigned region
•Work with community leaders and communicate efficiently and effectively to ensure staffing needs are met
•Travel as needed to complete client evaluations and/or care conferences
•Complete monthly check-ins with all staff
•Identify and recommend levels of care and ancillary services as needed
•Develop and maintain client care plans
•Assist with coverage for personal care in private homes
•Participate in on-call rotation
•Contribute to meetings by reviewing data reports with the Client Care Coordinator and analyzing results to inform operational strategies and improve business outcomes for the assigned region
•Perform additional duties as assigned.

Skills for Success:
•Deep Devotion: Demonstrate ability to develop caring relationships with those you interact with
•Strives for Excellence: Teach, coach, and mentor, optimizing the team toward a goal or vision
•High Integrity and High Trust: Consistently deliver on commitments; maintain confidence and humility
•Motivates Others: Create an environment where employees can be their best version
•Decisive: Make decisions based on analysis, wisdom, experience, good judgment, and creative problem-solving; use curiosity and logic to solve difficult problems effectively
•Collaborator: Easily gain trust and support of peers; act as a team player
•Communication and Active Listening: Communicate in a respectful and professional manner with clients, families, co-workers, direct reports, and leadership staff
•Collaborator: Easily gains trust and support of peers; seen as a team player.
•Communication and Active Listening: Communicate in a respectful and professional manner with clients, families, co-workers, direct reports and leadership staff.

General Working Conditions:
This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Travel to different locations required.
We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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